Privacy Policy

This Privacy Policy describes how Studio Serein LLC (“Studio Serein,” “we,” “us,” or “our”) collects, uses, and discloses personal information about you, as well as the privacy rights and choices available to you. Personal information means any information that directly or indirectly identifies you or is reasonably capable of being associated with you or your household. This Policy applies to information we collect through our website, when we offer and sell products, and when you otherwise interact with us, such as through our support channels or social media.

I. Information We Collect

We collect personal information you provide directly to us—such as your name, email address, phone number, shipping and billing address, and payment information—when you contact us, sign up for communications, create an account, or place an order. We also collect commercial information about the products you view or purchase, and the contents of your communications with us. Certain information, including account login credentials and payment card numbers, is considered sensitive and is handled with additional care.

We automatically collect information about your device and how you interact with our site, including IP address, browser and device type, operating system, time zone, pages viewed, links clicked, and the dates and times of your visits. We may also receive information from other sources, such as analytics and advertising partners, and we may draw inferences from the information we collect—for example, estimating your approximate location from your IP address.

II. How We Use Your Information

We use the information we collect to provide, maintain, and improve our products and services; to process transactions and send related confirmations, receipts, and updates; to arrange shipping; to respond to your inquiries and provide customer support; to communicate with you about products, offers, and news that may interest you; to personalize your experience and the content you see; to monitor and analyze usage and trends; to detect, prevent, and address security incidents and fraudulent or unlawful activity; and to comply with our legal and financial obligations.

III. How We Share Your Information

We may share personal information with service providers and vendors who perform functions on our behalf—such as payment processing, order fulfillment, hosting, email and analytics, and customer service. We may share information with advertising and analytics partners as described below, and we may disclose information when required by law or legal process, to protect the rights, property, or safety of Studio Serein or others, or in connection with a merger, acquisition, financing, or sale of assets. We may also share information with your consent. We may share aggregated or de-identified information that cannot reasonably be used to identify you.

IV. Cookies & Tracking Technologies

We and our partners use cookies, web beacons, pixels, and similar technologies to operate and personalize the site, remember your preferences, measure engagement, and understand how the site is used. Most browsers are set to accept cookies by default, but you can usually adjust your browser settings to remove or reject them. Please note that disabling cookies may affect the availability and functionality of certain features.

V. Advertising & Analytics

We allow others to provide analytics services and serve advertisements across the web on our behalf. These entities may use cookies and similar technologies to collect information about your use of our site and other websites, including your IP address, pages viewed, and links clicked, in order to analyze trends, measure performance, and deliver advertising tailored to your interests. To learn more about interest-based advertising or to opt out, you may visit your browser or device settings or industry opt-out tools.

VI. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

VII. International Transfers

Studio Serein is based in the United States, and we and our service providers may process and store your information in the United States and other countries that may not provide the same level of data protection as your jurisdiction. Where required, we take steps to ensure your personal information receives an adequate level of protection wherever it is processed.

VIII. Your Privacy Choices

You may update or correct certain account information at any time by logging into your account or contacting us. You may opt out of promotional emails by following the unsubscribe instructions in those messages; note that we may still send you non-promotional messages about your orders or account. You may also adjust your browser and device settings to manage cookies and limit certain tracking.

IX. Your Privacy Rights

Depending on where you live, you may have rights with respect to your personal information, subject to certain exceptions. These may include the right to access, correct, or delete your personal information; the right to know how we collect, use, and share it; the right to opt out of the sale or sharing of your information for targeted advertising; the right to data portability; and the right not to be discriminated against for exercising your rights. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request, and we will respond within the timeframes required by applicable law.

X. Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children under the age of 16. We also do not knowingly sell or share the personal information of children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

XI. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

XII. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this Policy periodically to stay informed about our information practices and the choices available to you.

XIII. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us at hello@studioserein.com.